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FAQ

What if I need my car towed from the accident / from my house?
Not a problem. Just call our office – 9295 3360 during office hours, or our after-hours emergency towing line on 0408 950 161 and we will tow your car from where it is to where you want it to be – whether it’s to the mechanics, our smash repairs yard, or your place. We are available to tow your car, van or trailer 24 hours a day, 7 days a week


Do I need to call my insurance company before I come to see Mundaring Smash Repairs?

No, you can call them whenever it is convenient for you, either before or after you have come to see us.


What do you need from my insurance company?

Just your claim number. You will be given a claim number when you make a claim with your insurance company. You can call us any time during business hours to pass this on, or email us at admin@mundaringsmash.com.au.


Do I need to send the quote to my insurance company, or will you do it?

We will send the estimate for repairs, along with pictures we have taken of the damage of your vehicle to your insurance company.


Do I have to go through my insurance company? The other party is at fault.

If the other party is at fault, you can claim against their insurance. However, if you do have fully comprehensive insurance, it is recommended that you make claim with your insurance – once you have given your insurance company all the other party’s details, they will contact either the other party, or their insurance. It should not affect your premiums, no claim bonus, and your excess should either be reimbursed or waived. (Individual policies do differ; please confirm this with your insurance company)


I don’t have or don’t want to go through insurance. What can I do to get my car fixed?

We can repair your car privately. You don’t have to have an insurance policy to get your car repaired with us.